Important: This Is a Booking Assistance Service

Cruzeiro Safaris Kenya is not Kenya Railways and does not operate the Madaraka Express. We provide an independent train ticket booking assistance service for travellers who are unable to complete their reservation and payment online.

If you are able to successfully book and pay directly through the official train booking system, we recommend that you do so. Our service is intended for travellers who genuinely require assistance.

Train Routes We Can Assist With

Subject to the applicable train timetable, stopping pattern and seat availability, we can assist with:

• Nairobi to Mombasa
• Mombasa to Nairobi
• Nairobi to Emali
• Emali to Nairobi
• Emali to Mombasa
• Mombasa to Emali

Stations along the Nairobi–Mombasa railway route include: Nairobi, Athi River, Emali, Kibwezi, Mtito Andei, Voi, Miasenyi, Mariakani and Mombasa.

Train services and stopping patterns vary, so the requested journey must be checked before a booking can be confirmed.

Cruzeiro Safaris Kenya Booking Assistance Fee

These are our service and administration fees and are charged separately from the applicable train fare.

Madaraka Express Child Fare Policy

Children Between 3 and 11 Years

Children aged 3–11 years travelling with adults pay half of the applicable adult train fare. Our separate booking assistance fee is USD 5 per child.

Children Over 11 Years

Children over 11 years old pay the full applicable train fare. For our booking assistance service, passengers over 11 years are charged the USD 10 adult assistance fee.

Children Aged 3 Years and Below

Children aged 3 years and below do not pay a railway fare, subject to the train operator's current conditions.

Available Travel Classes

Premium Class

Premium Class is the highest-priced passenger category on the Madaraka Express service.

For reference, the supplied fare schedule lists the full Nairobi–Mombasa Premium Class fare as:

• One Way: KES 12,000 per adult
• Return: KES 20,000 per adult

Other Premium Class fares depend on the passenger's departure and destination stations.

First Class

First Class fares vary according to the stations selected.

For reference, the supplied fare schedule lists: Nairobi to Mombasa First Class – KES 4,500 per adult one way.

Example: Nairobi to Mombasa

For an adult travelling from Nairobi to Mombasa in First Class:

• Train Fare: KES 4,500
• Cruzeiro Safaris Kenya Booking Assistance Fee: USD 10 per adult

The train fare and our booking assistance charge are separate.

A child aged 3–11 years travelling with an adult pays 50% of the applicable adult train fare, plus our separate USD 5 booking assistance fee.

Emali to Mombasa Train Booking Assistance

We can assist travellers wishing to travel from Emali to Mombasa, subject to the selected train stopping at Emali and seats being available.

This route can be particularly useful for travellers combining an Amboseli safari with a Mombasa, Diani, Watamu or Kenya Coast holiday.

Cruzeiro Safaris Kenya can separately assist with safari arrangements, road transfers and train booking as part of the same Kenya travel itinerary.

Mombasa to Emali Train Booking Assistance

Travellers coming from the Coast and continuing towards Amboseli or another safari destination may request assistance with a Mombasa to Emali train reservation.

Train schedules, stopping patterns and seat availability must be checked before confirmation.

Passenger Information Required for Booking

Please send the correct information for every passenger. The passenger name entered on the reservation should match the name shown on the passport or identification document.

Adult Passenger Details

• Full Name – exactly as shown on passport or ID
• ID Card Number or Passport Number
• Gender
• Nationality

Each adult passenger aged 18 years and above must provide a valid individual ID or passport number. Two adult passengers aged 18 years or above cannot use the same ID or passport number on the same train reservation.

Child Passenger Details

• Full name
• Age or date of birth
• Gender
• Nationality
• Passport or identification details where applicable

Please provide the child's correct age because railway fares differ according to age.

Journey Information We Require

• Travel date
• Departure station
• Destination station
• Preferred travel class
• Number of adults
• Number of children
• Age of each child
• One-way or return journey
• Email address
• WhatsApp or mobile number

Please Check Passenger Details Carefully

It is the traveller's responsibility to provide accurate passenger information. Before sending your booking request, please confirm:

• Full passenger name
• Passport or ID number
• Nationality
• Gender
• Travel date
• Departure station
• Destination station
• Number and ages of children

Cruzeiro Safaris Kenya will use the information supplied by the passenger to complete the reservation. We cannot accept responsibility for errors caused by incorrect information supplied to us.

How Our Kenya Train Booking Assistance Works

1. Send your journey request.
   Tell us your route, travel date, number of passengers and preferred class.
2. Send the passenger details.
   Provide the required passenger names, identification or passport numbers, gender and nationality.
3. We check the requested journey.
   We review the train, stopping pattern and available booking options.
4. We confirm the cost.
   We advise the applicable train fare together with our booking assistance fee.
5. Payment is completed.
   Once the required payment and passenger information are received, we proceed with the reservation.
6. We send the ticket confirmation.
   Once successfully booked, we send the train ticket or booking confirmation electronically.

Why Do We Charge a Booking Assistance Fee?

Processing a railway reservation on behalf of another traveller involves administrative time, checking the passenger information, entering the details, processing the reservation and payment, confirming the booking and sending the completed ticket to the traveller.

For this service, Cruzeiro Safaris Kenya charges:

• USD 10 per adult
• USD 5 per child aged 3–11 years

This fee is clearly charged as our independent train ticket booking assistance fee and is separate from the railway fare.

Can I Book the Train Myself?

Yes.

If you are able to select your train, enter your passenger details and successfully make payment through the official booking system, we encourage you to book directly.

Our service is primarily intended for travellers who have tried to make the reservation but are unable to complete the booking or online payment themselves.

Tickets Are Subject to Availability

Sending us a booking request does not automatically reserve a train seat. A seat is only confirmed after the railway reservation has been successfully completed.

Availability can change quickly, especially during:

• Weekends
• Kenyan public holidays
• Easter
• Christmas and New Year
• School holidays
• Major events
• Peak tourism periods

We recommend requesting booking assistance as early as possible.

Train Fares and Schedules May Change

Train fares, schedules, travel classes, stopping patterns, departure times, child policies and booking conditions are determined by the train operator and may change.

The applicable fare and booking conditions available at the time the reservation is processed will apply.

Combine Your Train Journey With a Kenya Safari

The Nairobi–Mombasa railway can be particularly useful when planning a Kenya safari and beach holiday.

Example combinations include:

• Nairobi → Amboseli Safari → Emali → Mombasa
• Mombasa → Emali → Amboseli Safari → Nairobi
• Nairobi → Mombasa → Kenya Coast Holiday

Cruzeiro Safaris Kenya can separately arrange:

• Nairobi airport transfers
• Nairobi railway station transfers
• Mombasa railway station transfers
• Private transfers
• Amboseli safaris
• Nairobi National Park tours
• Masai Mara safaris
• Kenya road safaris
• Hotel transfers
• Safari and beach combinations

Frequently Asked Questions

Can you book a Nairobi to Mombasa train ticket for me?

Yes. If you are unable to complete the online reservation and payment yourself, Cruzeiro Safaris Kenya can assist, subject to train and seat availability.

Can you book Mombasa to Nairobi?

Yes. We can assist with Mombasa to Nairobi train reservations.

Can you book Emali to Mombasa?

Yes, subject to the selected train stopping at Emali and seats being available.

Can you book Mombasa to Emali?

Yes, subject to the applicable train schedule and availability.

Can you book Nairobi to Emali?

Yes, where the selected train service permits the requested journey.

Can you book Emali to Nairobi?

Yes, subject to the train schedule and seat availability.

How much is the Cruzeiro Safaris Kenya train booking assistance fee?

The booking assistance fee is USD 10 per adult and USD 5 per child aged 3–11 years. The applicable train fare is charged separately.

Do children receive discounted Madaraka Express train fares?

Children aged 3–11 years travelling with adults pay half of the applicable adult fare. Children over 11 years pay the full fare. Children aged 3 years and below do not pay a railway fare, subject to the operator's current rules.

What passenger information do you require?

For adult passengers we require the full name, ID or passport number, gender and nationality. We also require the journey date, route, preferred class and the ages and details of any children travelling.

Does my train ticket name need to match my passport?

Yes. Passenger booking details should match the identification document that will be used for travel.

Is Cruzeiro Safaris Kenya the train operator?

No. Cruzeiro Safaris Kenya is an independent Kenya tour operator and travel services company. We do not operate the Madaraka Express and we are not Kenya Railways. We only provide a paid booking assistance service.

Should I book directly if I can?

Yes. If you can successfully complete the reservation and payment yourself, we recommend booking directly. Our service is for travellers who require assistance.