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Amazing Service

Reviewed September 28, 2012

We arrived in Nairobi some 10 hours late due to
a cancelled and reschedule flight. In the process
we lost our luggage which meant we spent considerable
time talking with airline staff to ensure we got it all back.
When we finally left the airport, there were the Cruzeiro
staff waiting for us ready to transport us to our hotel.
What a welcome sight they were after being on the go
for nearly three days to get there! Better still, Andrew was
waiting for us at the hotel both to welcome us and to
voluntarily rearrange our schedule over the next two
days to ensure that we still fitted in everything we'd
wanted to do in our now limited timeframe.

Our guide, Paul, took us first to the Nairobi National Park
where we saw our first rhino - they are ever so much more
massive and majestic than either of us expected.
Then he showed us around Karen - the Giraffe Park, the
Karen Bliksen Museum, the Kazuri Bead Factory and on to
Carnivore for lunch. Since we'd arrived without our luggage,
Paul took us to a local store where prices were reasonable to
purchase underwear and a few essentials before
dropping us back at our hotel. 

The following day another guide, Stephen, drove us
through Nairobi giving us an insight into Kenya's history
and politics. He couldn't have been more accommodating
when we asked to see specific places and sights.
Next he took us to the Nairobi Museum, the Karen
Bliksen Cafe for lunch (wonderful meals) and to the Boma Dancers.

If we are ever back in Nairobi, we would definitely
also go back to Cruzeiro - we are so grateful to everyone,
but especially Andrew, for making sure that all our needs
were met in spite of the inconvenience our delayed arrival caused. Thank you all.

Visited August 2012

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