These Terms and Conditions, together with our Privacy Policy, govern all bookings and travel services provided by Cruzeiro Safaris Kenya. By making a payment, confirming a booking, or participating in any safari, tour, airport transfer, or other travel service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Guests are required to comply with all applicable public health, safety, conservation, and travel regulations issued by the Government of Kenya, destination countries, national parks, airlines, accommodation providers, and other competent authorities. Where such health or safety protocols are in force, guests are expected to follow all reasonable instructions provided by Cruzeiro Safaris Kenya and its representatives to ensure the safety and well-being of all participants.

1. The Role of Cruzeiro Safaris Kenya

It is important that you carefully read these Terms and Conditions before making a booking. By paying a deposit or the full booking amount, you acknowledge that you have read, understood, and accepted these Terms and Conditions, which form a legally binding agreement between you and Cruzeiro Safaris Kenya.

Cruzeiro Safaris Kenya is a licensed Tour Operator specializing in the planning, organisation, marketing, and operation of safaris, tours, airport transfers, excursions, and other travel services tailored to the individual requirements of its clients. The Company is duly licensed by the Tourism Regulatory Authority (TRA) of Kenya and is a bonded member of the Kenya Association of Tour Operators (KATO), Membership No. 377, demonstrating its commitment to maintaining the highest standards of professionalism, financial responsibility, ethical business practices, and quality service within Kenya's tourism industry.

In delivering these services, Cruzeiro Safaris Kenya may engage carefully selected and reputable independent suppliers, including accommodation providers, airlines, transport operators, national parks, conservancies, activity providers, and other travel-related service providers. In certain cases, the Company may also directly own, manage, or operate some of the services included in your travel arrangements.

Cruzeiro Safaris Kenya accepts responsibility for the proper arrangement and delivery of the travel services expressly confirmed in your booking, subject always to these Terms and Conditions. The Company's liability shall be limited to those services it has agreed to provide directly or arrange on the client's behalf and shall not extend to matters beyond its reasonable control or to the acts or omissions of independent third-party suppliers, except where required by applicable law.

2. Prices and Inclusions

All prices published by Cruzeiro Safaris Kenya are based on the costs, exchange rates, taxes, park fees, fuel prices, and other charges applicable at the time of publication. Prices are subject to change without prior notice until a booking has been confirmed and the required deposit or full payment has been received.

The confirmed price quoted at the time of booking shall form the contractual price for the services booked. However, Cruzeiro Safaris Kenya reserves the right to impose a surcharge on confirmed bookings that have not been paid in full where increases occur in fuel costs, government taxes, park or conservation fees, airline charges, exchange rates, supplier costs, or any other charges beyond the Company's reasonable control.

Clients may avoid any applicable surcharges by paying the full booking amount at the time of confirmation where this option is available and accepted by the Company.

Unless otherwise stated, quoted prices include:

• Accommodation as specified in the confirmed itinerary.
• Meals as indicated in the itinerary.
• Private or shared transport as specified.
• Professional English-speaking driver/guide or tour guide.
• Park entrance or conservation fees where expressly stated as included.
• Hotel taxes and applicable government taxes where included in the quoted price.
• Luggage handling (portage) where provided by the accommodation.

Unless otherwise stated, quoted prices do not include:

• International and domestic airfares unless specifically included.
• Park entrance or conservation fees where expressly stated as included.
• Airport taxes and airline surcharges.
• Visa fees, passport costs, and travel documentation.
• Travel and medical insurance.
• Optional activities and excursions.
• Alcoholic and non-alcoholic beverages unless specified.
• Laundry, telephone calls, internet charges, room service, and other personal expenses.
• Gratuities or tips for guides, drivers, hotel staff, and porters.
• Any item not specifically stated as included in the confirmed itinerary or quotation.

The prices displayed on brochures, advertisements, social media platforms, or the Company's websites are intended for general guidance only. The final price applicable to your booking shall be the written quotation or invoice issued by Cruzeiro Safaris Kenya at the time the booking is confirmed.

3. Reservations, Payments and Deposits

A legally binding contract between the client and Cruzeiro Safaris Kenya comes into effect once the Company has accepted the booking by issuing a written confirmation, invoice, quotation acceptance, payment request, or payment link through an approved payment platform, including but not limited to Pesapal, bank transfer, credit/debit card, MPESA, CASH or any other payment method approved by the Company.

To secure a booking, a 35% non-refundable deposit of the total booking value is normally required at the time of confirmation, unless otherwise agreed in writing. The remaining balance must be paid in full no later than 60 days prior to the commencement of the safari, tour, or travel arrangements.

For bookings made within 45 days of the departure date, full payment is required at the time of confirmation unless otherwise agreed in writing by Cruzeiro Safaris Kenya.

Where payment is not received by the applicable due date, Cruzeiro Safaris Kenya reserves the right, without further notice, to treat the booking as cancelled by the client and to apply the applicable cancellation charges in accordance with these Terms and Conditions.

All payments shall be made using the payment methods approved by Cruzeiro Safaris Kenya. Any bank charges, foreign exchange conversion costs, payment gateway fees, intermediary bank charges, or other transaction costs imposed by financial institutions shall be borne by the client unless otherwise agreed in writing.

Certain safaris, luxury lodges, charter flights, gorilla permits, peak season bookings, group tours, or special promotional offers may require higher deposits, full prepayment, or different payment schedules as stipulated in the quotation, invoice, or booking confirmation. In such cases, the specific payment terms communicated for that booking shall prevail.

Cruzeiro Safaris Kenya reserves the right to decline, suspend, or cancel any booking where payment has not been received in accordance with the agreed payment schedule or where a payment is declined, reversed, disputed, or recalled by the issuing financial institution.

4.Cancellation Policy

(a)Individual Travellers (FIT)

All cancellations must be submitted in writing by email to Cruzeiro Safaris Kenya. A cancellation shall only become effective upon receipt and written acknowledgement by the Company.

Cancellation charges apply to all confirmed bookings. The closer the cancellation is made to the scheduled departure date, the higher the cancellation charges due to commitments made to accommodation providers, airlines, transport operators, national parks, and other third-party suppliers.

• More than 60 days before departure: The non-refundable deposit (or any non-refundable supplier costs already incurred) shall be forfeited.
• Within 60 days of departure: 100% of the total booking value shall be payable and non-refundable.
• After the safari or tour has commenced: 100% of the cost of the affected services shall be forfeited.
• Any cancellation charges, amendment fees, airline penalties, park fee forfeitures, or other costs imposed by third-party suppliers shall be passed on to the client.

(b)Group Bookings

A Group Booking refers to any booking occupying approximately 50% or more of the available capacity of an involving specially negotiated group rates.

Group cancellations shall only become effective upon receipt of written notification and written acknowledgement by Cruzeiro Safaris Kenya.

• More than 120 days before departure: All deposits paid shall be non-refundable. At the sole discretion of Cruzeiro Safaris Kenya, part of the deposit may be retained as a travel credit for future bookings.
• Between 120 and 90 days before departure: The deposit paid to date or 50% of the total booking value, whichever is greater, shall be forfeited.
• Within 90 days of departure, including No Shows: 100% of the total booking value shall be payable and forfeited.
• Any cancellation charges imposed by accommodation providers, airlines, transport operators, national parks, or any other third-party supplier shall be passed directly to the client.

(c)Third-Party Suppliers

Cruzeiro Safaris Kenya acts as a tour operator and booking agent for a wide range of accommodation providers, airlines, transport companies, national parks, conservancies, activity providers, and other travel suppliers.

Where an itinerary includes services provided by third parties, the applicable deposit, payment, amendment, cancellation, and refund policies of those suppliers shall apply to the relevant portion of the booking. Where a third-party supplier's cancellation policy is stricter than that of Cruzeiro Safaris Kenya, the supplier's policy shall prevail for those specific services.

Cruzeiro Safaris Kenya will communicate any special supplier terms where applicable during the quotation or booking process or upon request. Except where expressly overridden by the written terms of a third-party supplier relating to a specific service, all other provisions contained within these Terms and Conditions shall remain valid, binding, and fully enforceable.

Cruzeiro Safaris Kenya shall not be liable for cancellation penalties, amendment fees, airline charges, park fee forfeitures, accommodation charges, or any other costs imposed by third-party suppliers over which the Company has no control.

(d)Cancellation by Cruzeiro Safaris Kenya

Although cancellations by Cruzeiro Safaris Kenya are rare, the Company reserves the right to cancel, postpone, or amend any booking due to operational requirements, safety or security concerns, adverse weather conditions, insufficient participation, government directives, Force Majeure, or any other circumstances beyond its reasonable control.

Where a cancellation occurs for reasons within the reasonable control of Cruzeiro Safaris Kenya (excluding the client's failure to make payment or comply with these Terms and Conditions), the Company will, where reasonably practicable, offer one of the following options:

• An alternative safari, tour, or travel arrangement of comparable or higher value.
• A travel credit to be used towards a future booking within a period determined by Cruzeiro Safaris Kenya.
• A refund of monies paid for the affected services, less any non-refundable costs, cancellation fees, or charges already incurred and imposed by third-party suppliers, where legally applicable.

The remedies set out above shall constitute the client's sole and exclusive remedies in respect of any cancellation by Cruzeiro Safaris Kenya.

Where a tour, safari, airport transfer, or any other travel service is cancelled, postponed, delayed, interrupted, or curtailed due to a Force Majeure Event, including but not limited to pandemics, epidemics, public health emergencies, government travel advisories or restrictions, border closures, visa restrictions, airline suspensions, strikes, civil unrest, terrorism, adverse weather conditions, natural disasters, wildlife incidents, road closures, mechanical breakdowns, or any other extraordinary event beyond the reasonable control of Cruzeiro Safaris Kenya, the Company shall not be liable for any compensation, consequential loss, indirect damages, loss of enjoyment, or additional expenses incurred by the client.

In such circumstances, Cruzeiro Safaris Kenya will use all reasonable efforts to offer suitable alternatives, postpone the affected services, secure supplier credits, or reschedule the booking where practicable. Any refunds shall be strictly subject to the refund policies of the respective accommodation providers, airlines, transport operators, national parks, conservancies, and other third-party suppliers. Where suppliers issue travel credits, vouchers, or alternative travel dates in place of monetary refunds, the client agrees to accept such alternatives to the extent that they are made available to Cruzeiro Safaris Kenya.

Where any refund, credit, voucher, postponed travel date, or alternative arrangement is received from an accommodation provider, airline, transport operator, national park, conservancy, or any other third-party supplier, Cruzeiro Safaris Kenya shall pass such benefit on to the client, less any non-refundable administrative charges, payment processing fees, or costs already incurred where applicable.

Clients acknowledge that Cruzeiro Safaris Kenya acts as an intermediary and booking agent for many travel services and cannot refund monies that have not first been refunded by the respective third-party supplier. Where a supplier offers travel credits, vouchers, alternative travel dates, or substitute services in lieu of a cash refund, the client agrees to accept such arrangements to the extent that they are made available to Cruzeiro Safaris Kenya.

Cruzeiro Safaris Kenya will use all reasonable efforts to negotiate the most favourable outcome on behalf of its clients with the relevant suppliers. However, the Company shall not be held liable for the refund policies, insolvency, financial inability, contractual obligations, or decisions of any third-party supplier, nor for any consequential loss, additional expenses, or damages arising from such decisions.

(e) Application of These Terms and Conditions

These Terms and Conditions apply exclusively to bookings made directly with Cruzeiro Safaris Kenya, including bookings confirmed through our official website, email, telephone, WhatsApp, social media channels, direct bank transfer, Pesapal, credit/debit card, MPESA, CASH or any other payment method or communication channel operated or expressly authorised by Cruzeiro Safaris Kenya.

Bookings made through third-party booking platforms, online travel agencies (OTAs), travel agents, tour wholesalers, destination management companies, or other intermediaries—including but not limited to Tripadvisor, Viator, GetYourGuide, Expedia, Booking.com, SafariBookings, or similar booking platforms—shall be governed primarily by the booking terms, cancellation policies, payment conditions, refund policies, and dispute resolution procedures of the respective platform or intermediary through which the booking was made.

Where a booking is made through a third-party platform, any cancellation requests, amendments, refunds, disputes, chargebacks, or claims must be submitted directly through that platform in accordance with its applicable Terms and Conditions. Cruzeiro Safaris Kenya shall not be responsible for overriding, modifying, or waiving the contractual terms imposed by any third-party booking platform or intermediary.

These Terms and Conditions shall only apply to the extent that they do not conflict with the mandatory terms and conditions of the relevant third-party booking platform. In the event of any inconsistency, the contractual terms of the applicable booking platform shall prevail in respect of the services booked through that platform.

5. Changes to Bookings and Services

Cruzeiro Safaris Kenya reserves the right to amend, modify, substitute, postpone, or cancel any aspect of a tour, safari, itinerary, accommodation, transport, or other travel arrangements before or after a booking has been confirmed where such changes are necessary for operational, safety, conservation, weather, governmental, or other reasons beyond the Company's reasonable control.

Most changes will be minor and will not materially affect your travel experience. Where a significant change becomes necessary before departure, Cruzeiro Safaris Kenya will notify the client as soon as reasonably practicable. The client will then have the option, where applicable, to:

• Accept the revised arrangements.
• Transfer to an alternative tour or travel package of comparable value (subject to payment of any price difference or refund where applicable).
• Cancel the booking and receive a refund for the affected services, where required under these Terms and Conditions.

The Company's responsibility extends only to those services expressly confirmed in the booking confirmation or travel itinerary. Cruzeiro Safaris Kenya accepts no responsibility for flights, accommodation, transfers, excursions, or any other travel services independently arranged by the client or through third parties.

Clients are solely responsible for arriving at the designated departure point at the stated check-in or departure time. Cruzeiro Safaris Kenya shall not be liable for missed departures, unused services, additional expenses, or consequential losses resulting from a client's late arrival or failure to join the tour as scheduled.

6. Force Majeure

"Force Majeure" means any event or circumstance beyond the reasonable control of Cruzeiro Safaris Kenya that prevents, delays, restricts, or materially affects the performance of its contractual obligations. Such events include, but are not limited to, war or threat of war, terrorism, civil unrest, riots, strikes, labour disputes, government actions, border closures, pandemics, epidemics, quarantine restrictions, natural disasters, floods, earthquakes, volcanic activity, drought, fire, adverse weather conditions, wildlife incidents, mechanical failures, transport disruptions, acts of God, or any other extraordinary event beyond the Company's reasonable control.

Where a Force Majeure event occurs, Cruzeiro Safaris Kenya reserves the right to modify, postpone, suspend, reroute, substitute, or cancel any part of the travel arrangements without liability for compensation. The Company shall not be responsible for any indirect, incidental, consequential, or additional costs incurred by the client, including but not limited to accommodation, meals, transportation, visa costs, airline charges, or other travel-related expenses arising from such events.

7. Complaints and Claims

Cruzeiro Safaris Kenya is committed to providing high-quality travel experiences. Should any problem arise during your tour or safari, you must immediately notify your tour guide, driver, Company representative, or our office so that every reasonable effort can be made to resolve the matter during your trip.

If the matter cannot be resolved to your satisfaction during the tour, any formal complaint must be submitted in writing to Cruzeiro Safaris Kenya within 30 days of the completion of your travel arrangements. The complaint should include full details together with any supporting documentation.

Cruzeiro Safaris Kenya reserves the right to decline any complaint or claim that has not first been reported during the tour where a reasonable opportunity to investigate and resolve the issue was not provided, or where the complaint is submitted outside the specified period.

8. Flight Schedules and Delays

Unless expressly included in the confirmed itinerary, Cruzeiro Safaris Kenya does not arrange or issue international airline tickets. Clients are solely responsible for ensuring that their international and domestic flight schedules are compatible with the commencement and conclusion of the booked travel services.

Cruzeiro Safaris Kenya shall not be liable for delays, cancellations, schedule changes, missed flight connections, denied boarding, baggage delays, or any other disruption caused by airlines, airports, immigration authorities, weather conditions, or other third-party service providers.

Where reasonably possible, the Company will provide assistance to affected clients in making alternative arrangements; however, any additional costs arising from flight delays, missed connections, overnight accommodation, meals, transport, visa amendments, or other related expenses shall remain the responsibility of the client unless otherwise covered by their travel insurance.

9. General Information:

(a)Accommodation

Accommodation is based on two persons sharing a standard twin or double room, tent, cabin, or suite with private bathroom facilities wherever available, unless otherwise specified in the confirmed itinerary.

Single rooms are subject to availability and cannot be guaranteed by Cruzeiro Safaris Kenya or its accommodation partners. Where a client has paid a single room supplement but a single room is unavailable due to circumstances beyond the Company's control, the Company will refund the applicable single supplement or the unused portion thereof.

Hotels, safari lodges, tented camps, resorts, and other accommodation providers featured in our itineraries, quotations, brochures, or websites are intended as an indication of the agreed standard and category. Should it become necessary due to operational requirements, overbooking, maintenance, weather conditions, force majeure, or circumstances beyond the Company's reasonable control, Cruzeiro Safaris Kenya reserves the right to substitute accommodation with another establishment of a similar or higher standard without prior notice and at no additional cost to the client.

Accommodation classifications, star ratings, and descriptions may vary from country to country and are based on local standards. Cruzeiro Safaris Kenya shall not be liable for minor differences in room size, furnishings, décor, amenities, or services between accommodation establishments of the same category.

Special accommodation requests, including but not limited to adjoining rooms, interconnecting rooms, specific room numbers, bedding preferences, accessibility requirements, or particular views, will be communicated to the accommodation provider but cannot be guaranteed. Such requests remain subject to availability at the time of check-in.

(b)Alterations to Tours and Itineraries

Cruzeiro Safaris Kenya reserves the right to amend, modify, substitute, postpone, reroute, or cancel any tour, safari, itinerary, accommodation, vehicle, activity, or other travel arrangement where, in the Company's reasonable opinion, such changes are necessary for operational, safety, security, weather, conservation, governmental, or other unforeseen reasons beyond its control.

Where reasonably possible, Cruzeiro Safaris Kenya will provide alternative arrangements, accommodation, transport, or services of comparable standard and value. Such substitutions shall not constitute a breach of contract and shall not entitle the client to compensation solely because of the change.

The Company also reserves the right to alter routes, departure times, game drive schedules, accommodation, or modes of transport without prior notice where circumstances require in order to ensure the safety, comfort, or overall success of the tour.

Cruzeiro Safaris Kenya further reserves the right to decline to accept, or to remove from any tour or safari, any participant whose conduct, health, behaviour, or actions are considered likely to endanger the safety, welfare, comfort, or enjoyment of other guests, staff, wildlife, or property, or who fails to comply with the lawful instructions of the Company's representatives. In such circumstances, any refund shall be entirely at the Company's discretion, taking into account any costs already incurred.

Should Cruzeiro Safaris Kenya be required to cancel a tour prior to departure for reasons within its reasonable control, the Company's liability shall be limited to offering an alternative tour of comparable value or refunding the amount paid for the affected services. No further liability, compensation, or consequential damages shall arise.

(c) Visa, Passport and Health Requirements

It is the sole responsibility of each traveller to ensure that they possess a valid passport, the appropriate visas, transit permits, vaccination certificates, travel insurance, and any other documentation required for entry into, exit from, or transit through the countries included in their itinerary.

Guests are strongly advised to verify the latest immigration, visa, customs, and entry requirements with the relevant embassy, high commission, consulate, or official government authority before departure, as such requirements may change without prior notice.

Travellers should also seek advice from their local physician or public health authority regarding recommended or mandatory vaccinations, medications, and other health precautions well in advance of travel. Certain destinations may require proof of vaccination, including but not limited to Yellow Fever vaccination certificates, depending on the traveller's country of origin or transit.

Cruzeiro Safaris Kenya shall not be responsible or liable for any costs, losses, delays, denied boarding, refusal of entry, deportation, quarantine, missed services, or additional expenses arising from a traveller's failure to obtain the required travel documents, visas, health certificates, vaccinations, or to comply with applicable immigration, customs, or public health regulations.

(d) Transportation

Transportation will be provided using the most appropriate vehicle for the confirmed itinerary, route, road conditions, and number of participants. Depending on the nature of the tour or safari, transport may be provided in safari minibuses, 4x4 safari Land Cruisers, passenger vehicles, coaches, luxury vehicles, boats, aircraft, or any other suitable mode of transportation.

Cruzeiro Safaris Kenya reserves the right to substitute vehicles with others of a similar or higher standard where operational requirements, maintenance, weather conditions, safety considerations, or circumstances beyond the Company's reasonable control make such substitution necessary. Such substitutions shall not constitute a breach of contract.

The Company also reserves the right to engage carefully selected and reputable subcontractors, transport providers, airlines, charter operators, rail operators, boat operators, and other service providers to deliver part or all of the transportation services included in the itinerary.

Where transportation or accommodation services are provided by independent third-party suppliers, including airlines, rail operators, ferry operators, hotels, lodges, camps, or other carriers, Cruzeiro Safaris Kenya acts as an intermediary in arranging such services. The Company's liability in respect of these services shall be limited to the extent permitted by applicable law and any relevant international conventions governing the liability of the respective carrier or service provider.

Cruzeiro Safaris Kenya shall not be liable for delays, cancellations, mechanical breakdowns, road closures, adverse weather, traffic congestion, or any interruption to transportation services caused by circumstances beyond its reasonable control. Every reasonable effort will be made to minimise inconvenience and to provide suitable alternative arrangements where practicable.

10. Risk, Liability and Assumption of Risk

All bookings are accepted on the express condition that Cruzeiro Safaris Kenya, its directors, employees, representatives, guides, agents, affiliated companies, subcontractors, and independent suppliers act as organisers, booking agents, or intermediaries for accommodation providers, airlines, transport operators, charter companies, activity providers, national parks, conservancies, and other travel service providers in relation to accommodation, transportation, sightseeing, safaris, excursions, and adventure activities whether by aircraft, helicopter, hot air balloon, motor vehicle, 4x4 safari vehicle, e-bike, bicycle, rail, boat, ship, canoe, camel, horseback, or any other means of transport or activity.

All airline tickets, vouchers, booking confirmations, exchange orders, electronic tickets, permits, and other travel documents issued by or on behalf of Cruzeiro Safaris Kenya are subject to the terms, conditions, limitations of liability, and carriage conditions of the respective airlines, accommodation providers, transport operators, activity providers, or other third-party suppliers responsible for providing the relevant services.

Cruzeiro Safaris Kenya shall not be liable for any loss, theft, damage, injury, illness, death, delay, cancellation, inconvenience, missed connections, or consequential losses arising directly or indirectly from the acts, omissions, negligence, insolvency, or failure of any independent supplier or third-party service provider, except where liability cannot legally be excluded.

Many safaris, excursions, and adventure activities involve inherent risks that cannot be eliminated despite the exercise of reasonable care. By confirming a booking and participating in such activities, each client acknowledges these risks and voluntarily accepts full responsibility for their participation.

Activities involving inherent or heightened risk include, but are not limited to:

• Walking safaris.
• Night game drives.
• Game drives in wildlife areas.
• Horseback safaris and horse riding.
• Camel safaris.
• Hot air balloon safaris and balloon flights.
• E-bike tours and electric bicycle excursions.
• Mountain biking and bicycle tours.
• Mountain climbing, trekking, and hiking.
• Rock climbing and abseiling.
• Bungee jumping and zip-lining.
• White-water rafting, kayaking, canoeing, and boating.
• Lake, river, and ocean excursions.
• Scuba diving, snorkelling, swimming, and other water sports.
• Helicopter and scenic flights.
• Safari Rally events, motorsport activities, and spectator experiences.
• Cultural visits and activities in remote or wilderness locations.
• Any other adventure, sporting, wildlife, or outdoor activity offered during the tour.

Participants acknowledge that such activities may involve risks including, but not limited to, wildlife encounters, animal attacks, vehicle accidents, falls, drowning, altitude sickness, mechanical failure, adverse weather conditions, road hazards, medical emergencies, acts of third parties, or other unforeseen circumstances that may result in serious injury, permanent disability, or death.

Although Cruzeiro Safaris Kenya and its suppliers take all reasonable precautions to promote the safety and well-being of participants, no guarantee of safety can be given. Participation in any optional or adventure activity is entirely voluntary and undertaken at the participant's own risk.

To the fullest extent permitted by applicable law, Cruzeiro Safaris Kenya shall not be liable for any injury, illness, death, loss, damage, expense, delay, or claim arising from participation in any optional activity, adventure activity, sporting activity, wildlife experience, or services provided by independent third-party suppliers.

11. Travel Insurance

Participation in safaris, tours, excursions, and other travel activities involves an inherent element of personal risk. Wildlife encounters, travel on public and unpaved roads, changing weather conditions, remote locations, and other unforeseen circumstances may result in delays, inconvenience, injury, illness, loss, or damage. By confirming a booking, all participants acknowledge and voluntarily accept these inherent risks.

Cruzeiro Safaris Kenya, its directors, employees, guides, representatives, agents, and subcontractors shall not be liable for any loss, theft, damage, injury, illness, accident, death, delay, cancellation, missed connections, additional expenses, or inconvenience suffered by any participant or to their luggage or personal belongings where such events arise from circumstances beyond the Company's reasonable control. These include, but are not limited to, acts of God, adverse weather, natural disasters, wildlife incidents, road conditions, mechanical breakdowns, airline delays or cancellations, strikes, civil unrest, government actions, epidemics, pandemics, border closures, or the acts or omissions of third-party suppliers.

All clients are strongly advised to obtain comprehensive travel insurance before departure. Such insurance should provide adequate cover for, at a minimum:

• Emergency medical treatment and hospitalization.
• Medical evacuation and repatriation.
• Personal accident and accidental death.
• Trip cancellation, curtailment, or interruption.
• Loss, theft, or damage to baggage and personal effects.
• Flight delays, missed departures, and travel disruption.
• Personal liability, where applicable.

It is the sole responsibility of each participant to ensure that their insurance policy provides sufficient coverage for all activities included in their itinerary. Cruzeiro Safaris Kenya accepts no responsibility for costs or losses that would otherwise have been recoverable under an appropriate travel insurance policy.

12. Security and Personal Safety

Cruzeiro Safaris Kenya is committed to providing safe and enjoyable travel experiences. However, as with travel to any destination worldwide, visitors should exercise normal care and remain aware of their surroundings at all times.

Guests are advised to take reasonable precautions to safeguard their personal belongings. Large amounts of cash, valuable jewellery, passports (where not required), electronics, and other valuables should be kept securely in the hotel safe or another secure location whenever possible. Cruzeiro Safaris Kenya cannot accept responsibility for the loss, theft, or damage of personal belongings during the course of a tour or safari.

When visiting towns and cities, guests are encouraged to:

• Avoid displaying expensive jewellery, cameras, mobile phones, or large amounts of cash in public.
• Use licensed taxis or reputable transport services, particularly after dark.
• Avoid walking alone in poorly lit or unfamiliar areas, especially at night.
• Keep handbags, backpacks, and personal belongings secure at all times.
• Be cautious of unsolicited approaches from strangers requesting money, offering unofficial services, or attempting to sell goods. Politely decline and avoid engaging with suspected scammers.

In the event of an emergency, guests should immediately notify their tour guide, hotel reception, or the nearest police station. Kenya's emergency services can also be reached by dialling 999, 911, or 112, depending on the available network.

Cruzeiro Safaris Kenya shall not be held liable for any loss, theft, damage, injury, or inconvenience arising from a guest's failure to exercise reasonable care or to follow the safety advice provided by the Company, local authorities, or accommodation providers.


13: Privacy Policy


Cruzeiro Safaris Kenya respects your privacy and is committed to protecting your personal information.

Any personal information, including names, email addresses, telephone numbers, and other contact details collected through our website, booking forms, enquiries, newsletters, social media platforms, or other marketing channels, will be used solely for the purposes of processing bookings, responding to enquiries, providing customer support, and communicating information relating to our products, services, special offers, promotions, travel updates, and company news.

Cruzeiro Safaris Kenya does not sell, rent, or knowingly disclose your personal information to third parties for their marketing purposes. Personal information may only be shared with trusted service providers, accommodation establishments, transport operators, payment processors, government authorities, or other suppliers where necessary to fulfil your booking, comply with legal obligations, or protect our legitimate business interests.

By making an enquiry, subscribing to our mailing list, or confirming a booking, you consent to the collection, storage, and processing of your personal information in accordance with this Privacy Policy. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.

Cruzeiro Safaris Kenya implements reasonable administrative, technical, and organisational measures to safeguard personal information against unauthorised access, loss, misuse, or disclosure. However, no method of electronic transmission or data storage can be guaranteed to be completely secure, and we cannot warrant absolute security.

Accuracy of Information

Cruzeiro Safaris Kenya makes every reasonable effort to ensure that all information, prices, photographs, itineraries, descriptions, brochures, quotations, advertisements, websites, and other marketing materials are accurate at the time of publication. However, typographical, printing, pricing, administrative, or technical errors may occasionally occur.

Cruzeiro Safaris Kenya reserves the right to correct any errors, omissions, inaccuracies, or outdated information at any time without prior notice. The Company shall not be held liable for any loss, inconvenience, or damages arising solely from such inadvertent errors. Where a material error affects a confirmed booking, Cruzeiro Safaris Kenya will notify the client as soon as reasonably practicable and offer an appropriate remedy in accordance with applicable law.

14.Artificial Intelligence (AI) Generated Content and Marketing Materials

Cruzeiro Safaris Kenya may utilise Artificial Intelligence (AI) technology, together with professionally captured photographs, videos, digital illustrations, and other creative tools, in the production of marketing materials, website content, social media posts, advertisements, brochures, presentations, and promotional campaigns.

Some images, illustrations, videos, or visual representations published by Cruzeiro Safaris Kenya may be AI-generated, AI-assisted, digitally enhanced, artistically rendered, or otherwise created for promotional, illustrative, or inspirational purposes. Such materials are intended to provide a general representation of destinations, wildlife, landscapes, accommodation, vehicles, activities, and travel experiences and should not be interpreted as an exact depiction of the services, facilities, wildlife sightings, weather conditions, scenery, or experiences that will be encountered during any particular tour or safari.

Wildlife sightings, natural landscapes, seasonal conditions, accommodation allocation, vehicle type, colours, furnishings, and other travel experiences are inherently variable and cannot be guaranteed. The written itinerary, quotation, booking confirmation, and service inclusions issued by Cruzeiro Safaris Kenya shall constitute the contractual description of the services to be provided and shall take precedence over any promotional images or marketing materials.

All AI-generated, AI-assisted, digitally enhanced, photographic, video, graphic, and written marketing materials published by Cruzeiro Safaris Kenya remain the intellectual property of the Company or their respective copyright owners and may not be copied, reproduced, modified, distributed, published, or used for commercial purposes without the prior written consent of Cruzeiro Safaris Kenya.

(a)Copyright and Intellectual Property

Unless otherwise stated, all content published by Cruzeiro Safaris Kenya, including text, photographs, AI-generated images, videos, graphics, logos, itineraries, brochures, website designs, marketing materials, and other digital content, is protected by copyright, trademark, and other intellectual property laws.

No part of this content may be copied, reproduced, distributed, republished, downloaded, displayed, transmitted, modified, or used in any form without the prior written permission of Cruzeiro Safaris Kenya, except where expressly permitted by applicable law.

Limitation of Liability

To the fullest extent permitted by the laws of the Republic of Kenya, the total liability of Cruzeiro Safaris Kenya, its directors, officers, employees, representatives, agents, subcontractors, and affiliated companies arising out of or in connection with any booking, tour, safari, airport transfer, excursion, or other travel service shall be limited to the total amount actually paid by the client to Cruzeiro Safaris Kenya for the specific services giving rise to the claim.

Under no circumstances shall Cruzeiro Safaris Kenya be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages, including but not limited to loss of profits, loss of business, loss of enjoyment, emotional distress, loss of opportunity, or any other economic or financial loss arising from or connected with the booking or provision of travel services.

Nothing contained in these Terms and Conditions shall exclude or limit any liability that cannot lawfully be excluded or limited under the laws of the Republic of Kenya.